The new organization is operating as the FDHRC.
The FDHRC values and respects the principle of privacy of personal information including the security of your personal information. The personal information provided by applicants/candidates is kept confidential and is used solely for the purpose it is collected. The FDHRC has instituted policies that comply with the current Federal/Provincial privacy legislation: the Personal Information Protection and Electronic Documents Act (PIPEDA).
What is Personal Information?
Personal information is information that can identify an individual. Information which does not identify an individual or cannot be matched to an individual is no longer personal information such as non-specific examination results used by the FDHRC for statistical and reporting summaries in accordance with the privacy legislation.
What Personal Information is collected?
Personal information collected for the administration of the NDHCE and CPEDH applications may include: name, address, phone number, email address, date of birth, dental hygiene education information, examination administration information, recordings from webcams and screens (for virtual proctoring only), examination results and certificate information, notarized copy of dental hygiene diploma/degree, official transcript of grades, and candidate photographs.
For the administration of exam accommodations, personal information collected in addition to the NDHCE and CPEDH applications includes: nature of disability, accommodation requested for examination, documentation of disability related needs, candidate form, health professionals form, and supporting documentation.
The personal information collected for the administration of equivalency evaluations includes: name, address, phone number, email address, fax, dental hygiene education information – list of educational institutions, notarized copy of legal name change documents – if applicable, proof of registration/licensure with a dental hygiene regulatory authority or letter of eligibility for dental hygiene registration/licensure in the country (jurisdiction) where the dental hygiene education was completed, notarized copy of dental hygiene diploma/degree, official transcript of grades, official statement of course descriptions, educational credential evaluation report and notarized certified literal translations – if applicable.
What is the purpose for collecting Personal Information?
Does the FDHRC disclose Personal Information
The FDHRC discloses required personal information to its service providers including: testing agency – for the administration, scoring and rescoring of the examination; testing administrators – for the administration of the examination at testing sites across Canada; dental hygiene regulatory authorities that require the FDHRC certificate for registration – name and certificate number of successful candidates; incident reviews related to examination administrations, and appeals.
Using personal information is essential for the activities related to various requests. The personal information submitted by or on behalf of applicants/candidates is kept confidential and used solely by the FDHRC and its service providers.
For anyone who chooses to not disclose this personal information to the FDHRC or allow the FDHRC to disclose this personal information with its service providers, the FDHRC will not be able to process assessment forms, application forms, or other relevant requests.
What can I do if my Personal Information is NOT accurate?
In the event you suspect the personal information we have on file about you is not accurate, please advise us in writing and we will conduct a review of your file. Any error that we may have made will be corrected and whomever the information has been forwarded to will be notified. Please note that we cannot assure security for personal information forwarded by email.
How safe is my Personal Information
The FDHRC implements practices on a daily basis to safeguard your personal information, including the following:
- Board directors, committee members, volunteers, service providers and staff have entered in confidentiality agreements with the FDHRC.
- Paper personal information is kept in a locked office protected by a security system.
- Computers are password protected and our network is protected by a firewall.
- Paper information is forwarded by mail or reputable courier companies.
- Electronic mail is transmitted through a direct line.
How long will my Personal Information be retained on file?
Can I see my Personal Information the FDHRC has on file?
You have the right to see the personal information we have on file about you. To view the contents of your personal file, you must submit a request in writing with proof of your identity. Copies of the requested documents in your file will be forwarded to you. Please note that the FDHRC charges a fee on a cost recovery basis, for this request.
Should you wish to make a formal complaint about our privacy practices, you may submit it in writing to the Privacy Information Officer. We will acknowledge in writing receipt of your complaint. The Privacy Information Officer will investigate the nature of your complaint and a written response with the formal decision and reasons will be forwarded to you within thirty (30) calendar days.
The Office of the Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Information and Privacy Commissioner can be reached at:
Phone: (819) 994-5444
Toll Free: 1-800-282-1376
Address: 30 Victoria Street, Gatineau, QC K1A 1H3